Complaints Procedure
How to raise concerns about BeforeToBuy.com — operated by PortanX - Catalin Portan.
Initial draft prepared without qualified legal certification. Before commercial reliance, have these documents reviewed by a Swiss/EU lawyer for your target markets.
Document version: 1.0-draft · Last updated: 2026-08-04
Scope
This procedure covers complaints about BeforeToBuy.com itself (website functionality, misleading labels, privacy, affiliate disclosure, contact handling). It does not cover product quality, delivery, returns, or refunds from merchants — contact the merchant directly for order issues.
How to submit a complaint
- Email admin@portanx.com or use the contact form.
- Include your name, email, date of incident, and a clear description of the issue.
- For privacy-related complaints, you may also exercise DSAR rights under our Privacy Policy.
Response times
General complaints
Acknowledgement within 5 business days; substantive response within 30 days.
Privacy / DSAR requests
Response within 30 days per Privacy Policy (GDPR / nDSG).
Escalation
If you remain unsatisfied after our response, you may contact the relevant data protection authority for privacy matters, or seek advice from consumer protection bodies in your country for commercial disputes. Swiss users may contact the FDPIC (EDÖB) for data protection issues.
PortanX - Catalin Portan · Flurstrasse 24, CH-3014 Bern, Switzerland · admin@portanx.com